Kamalesh Kumar Siddhantam

Kamalesh Kumar Siddhantam is a popular personality, who has been the technical support for years. Over the years in this field, he has gained a lot of knowledge and expertise. He believes that it’s not only one person’s efforts that satisfy a customer. For him, it is the teamwork and the whole team’s skills and efforts that result in highly satisfied customers.  Here are some of the keys that will help in improving your team’s skills according to Kamalesh Kumar Siddhantam .  1. Strengthen customer service skills The first thing that you must check is that if your team is capable enough to deal with your customers or not. Even CRM software won’t be able to help you if your team cannot cooperate. Your team must be patient to listen to customer issues and provide them with relevant solutions. 2. Improve customer interactions Your team must relate to your customers to build trust. They must practice active learning to ensure that the customers feel heard. After

If research is to be believed, 100% of the times, the IT support representatives have to deal with unhappy and angry customers. Even a single inappropriate word can elevate the anger of the customer manifolds. But that doesn’t at all mean that the customer service representatives must start playing humor with the customers. Kamalesh Kumar Siddhantam believes that when you are dealing with a customer, you have to be calm and composed because they are angry for a reason and your job is to help them and not to enhance the level of their anger with some inappropriate words. In such a situation, even a single inappropriate word might land you in trouble. So here we are with the things that you must never say to a customer on a support call: “You are wrong.” No customer will like to hear that for sure. In fact, it is the worst thing that customer support would ever say to a customer. It’s like questioning their personality and capability. Moreover, you won’t ever be abl