Tips by Kamalesh Kumar Siddhantam to Improve Team’s Skills

Kamalesh Kumar Siddhantam is a popular personality, who has been the technical support for years. Over the years in this field, he has gained a lot of knowledge and expertise. He believes that it’s not only one person’s efforts that satisfy a customer. For him, it is the teamwork and the whole team’s skills and efforts that result in highly satisfied customers. 

Here are some of the keys that will help in improving your team’s skills according to Kamalesh Kumar Siddhantam. 

1. Strengthen customer service skills

The first thing that you must check is that if your team is capable enough to deal with your customers or not. Even CRM software won’t be able to help you if your team cannot cooperate. Your team must be patient to listen to customer issues and provide them with relevant solutions.

2. Improve customer interactions

Your team must relate to your customers to build trust. They must practice active learning to ensure that the customers feel heard. After the customer has shared his issue, you must repeat it to clarify and ensure that you have understood their problems. Don’t forget to follow up after the issue has been solved.

3. Enhance customer service strategy

You must employ some organizational strategies to please your customers. Whether it is about getting personal or being available, you must show them that you are there whenever they need you. Serve your customers with exactly what they expect from you.

Kamalesh Kumar Siddhantam is a renowned personality, who makes sure that his team is able to cater to their customers and that is what he shares with others too.